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Registrations are closed

Thank you for your interest in our event. Currently this event is sold out. Please leave us your name and email address on the waitlist and should any tickets become available we will automatically notify you. If you have any further queries please contact icsevents@icsmail.co.uk or call 0207 260 2634.

AGM and Members' Meeting 2019

By The Institute of Customer Service

Date and time

Wed, 17 Jul 2019 09:45 - 14:00 GMT+1

Location

Church House Westminster

Deans Yard Westminster London SW1P 3NZ United Kingdom

Description

The Institute’s Annual General Meeting and Member is only open to members of The Institute and offers an excellent forum to network with peers and share best practice.

Please note that we can only accommodate a maximum of two attendees per organisation and you receive one vote per organisation.

Agenda

AGM:
9.45 Registration - coffee/tea/pastries on arrival - networking opportunity
10.15 Welcome & introductions
10.55 Looking forward: 2019/2020 business plan
11.15 Declare meeting closed
11.20 Refreshments & comfort break

Members' Meeting:
11.45 Joe Gordon, Head of first direct - presentation followed by Q&A
12.30 Summary & thank you
12.45 Lunch & networking

Sales Ended