Actions Panel
AGM and Members' Meeting 2019
By The Institute of Customer Service
Date and time
Wed, 17 Jul 2019 09:45 - 14:00 GMT+1
Location
Church House Westminster
Deans Yard Westminster London SW1P 3NZ United KingdomDescription
The Institute’s Annual General Meeting and Member is only open to members of The Institute and offers an excellent forum to network with peers and share best practice.
Please note that we can only accommodate a maximum of two attendees per organisation and you receive one vote per organisation.
Agenda
AGM:
9.45 Registration - coffee/tea/pastries on arrival - networking opportunity
10.15 Welcome & introductions
10.55 Looking forward: 2019/2020 business plan
11.15 Declare meeting closed
11.20 Refreshments & comfort break
Members' Meeting:
11.45 Joe Gordon, Head of first direct - presentation followed by Q&A
12.30 Summary & thank you
12.45 Lunch & networking